Microsoft Dynamics CRM

Microsoft Dynamics CRM helps businesses build profitable customer relationships. Microsoft Dynamics CRM offers integrated Sales, Marketing and Customer Service modules that let employees easily share information across the organization and enable businesses to implement consistent and automated processes. Easy to use, customize, and set up, Microsoft Dynamics CRM is accessible from both Microsoft® Outlook® and the Web, as well as offering a flexible, scalable Microsoft .NET architecture that integrates easily with Microsoft Office, Microsoft Business Solutions Financials, and third-party applications.

Microsoft Dynamics CRM 4.0 optimizes the CRM user experience

• Enable employees to get up to speed and productive fast
• Spend more time driving sales
• Increase productivity for sales, service, and marketing functions.

The Microsoft CRM Sales Functionality

Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM 4.0 business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling. Download fact sheet

• Account & Contact Management
• Calendar
• Notes & Attachments
• Direct E-mail via Microsoft Dynamics CRM Exchange Connector
• Activity and Task Management
• Search
• Reports
• Opportunity Management
• Leads Management
• Correspondence/Mail Merge
• Territory Management
• Microsoft Dynamics CRM Sales for Outlook
• Quotas
• Quotes, Orders, and Invoices
• Workflow
• Product Catalog
• Competitor Tracking
• Sales Literature
• Sales Processing Methodology
• Leads Routing

Microsoft Dynamics CRM-Customer Service

Microsoft Dynamics CRM Customer Service is designed to provide superior customer service and increase support capacity, with out adding employees. Microsoft Dynamics CRM Customer Service makes it easy for service representatives to track customer requests, manage support incidents from initial contact through resolution, and provide the consistent, efficient service key to customer satisfaction.  Download fact sheet

The Microsoft CRM Customer Service Functionality:

• Account & Contact Management
• Calendar
• Notes & Attachments
• Direct E-mail via Microsoft Dynamics CRM Exchange Connector
• Activity and Task Management
• Search
• Reports
• Knowledgebase Management
• Service Requests
• Activity and Case Queuing
• Contract Management
• E-mail Management
• Auto-Response
• Case Touting
• Workflow
• Product Catalog

Microsoft Dynamics CRM-Marketing Automation

Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, improve efficiencies, and better track key metrics. Microsoft Dynamics CRM 4.0 business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers effectively. Download fact sheet